Ticketing information:

  • As we’re going cashless again this year, at the point of purchase, there is the option to pre-load your wristband with credit. You can also top up online before you arrive or on-site at our top-up station. 

  • Day passes are not available for PANAMA.

  • Please bring proof of age.

  • Please take the time to read all the Essential Information and ticketing terms and conditions before purchasing.

  • It is the purchaser's responsibility to make sure each person in their group has their own individual ticket (especially if arriving separately).

  • Each individual ticket has a unique barcode, so make sure that you do not give a copy of the same ticket to more than one person.

  • It is essential to bring either a paper or digital copy of each individual ticket (note - phone reception is not reliable on the event site, so you will need to have a copy of your ticket downloaded and saved to your device beforehand).


  • To avoid potential ticket fraud, we’re offering refunds. Once we sell out we will collect names on a waiting list of people wanting tickets. A link will be made available once the event sells out. 

  • If you can no longer attend we will process a refund. Refund requests close on Friday 28th February 2020.

  • This means there is no need for anyone to on-sell tickets. As such we would strongly discourage buying tickets from strangers. The only legitimate way to secure a ticket to PANAMA is via our ticketing partner.

  • Beware of fraud; if someone tries to sell you a ticket, you do so at your own risk.

Name changes:

  • Name changes are not necessary. Tickets are not individually named, so if you can’t make it, you can give your ticket to a friend. NOTE: Each ticket has a unique barcode. Multiple instances of the same barcode appearing at our box office will void all tickets with that barcode.

If you would like to apply for a refund, or for ticketing support, please email;


If you have any ticketing inquiries that are not covered in our essential info section, please email;